If you are a seller reading this, you are probably also a buyer sometimes. We first ask you to think about this from the perspective of a buyer. It's a terrible experience to be cancelled on, and we ask you to reconsider honoring the deal you promised when you made the listing. Our goal at Ox Street is to provide buyers with a game-changing experience in buying sneakers in the resale market. This depends highly on our sellers being reliable and fast.

If you still must cancel a sale, please take note of the following:

Sell Now
We are unable to accept cancellations on any 'Sell Now' transactions. Sell Now happens only if you personally choose to press the button. Failure to ship after using Sell Now will result in a 15% cancellation fee being charged to your payment card.

Canceling a sale if a buyer purchased your listing
While we understand that accidents do happen, please be reminded of the importance of keeping your inventory up-to-date. We have a strict policy to improve the experience of buying on Ox Street that works with a ‘three-strikes system’. Your seller fee will increase with 2% points (e.g. from 9.5% to 11.5%) after failing to ship on the third fail and another 2% points with every subsequent failure.

If you wish to check on your listings again, please update it on oxstreet.com or let us know if we can help with anything else.
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