Orders, shipping & returns

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14 articles in this collection
Written by Gijs and Irwin Low

How to insure your package

Learn how you can use our optional package insurance
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Written by Gijs
Updated over a week ago

How does Ox Street define Brand New, Deadstock?

Read what kinds of quality variances and box damage are acceptable for our verification process
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Written by Gijs
Updated over a week ago

I'm having issues purchasing, what should I do?

Issues purchasing
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Written by Irwin Low
Updated over a week ago

Shipping time

If your order is taking long. Read this!
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Written by Gijs
Updated over a week ago

Order cancellations

How to cancel an order
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Written by Gijs
Updated over a week ago

Can I change my shipping address after the order is placed?

Yes! You can
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Written by Gijs
Updated over a week ago

Which payment method can I use?

See which are the accepted Payment Options
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Written by Gijs
Updated over a week ago

How do I know if the items are real?

Authenticity
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Written by Irwin Low
Updated over a week ago

I never received my order!!

Verify that your order is shown as delivered. If it is, contact us ASAP!
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Written by Gijs
Updated over a week ago

How to buy

Read more about how to place an order
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Written by Gijs
Updated over a week ago

Can't find an item

User our live chat to request any items that are not available on Ox Street
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Written by Gijs
Updated over a week ago

I made an order, but didn't receive a confirmation email

TL;Dr - Check your profile, if it's not there: Contact our team!
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Written by Gijs
Updated over a week ago

Return policy

We accept returns! Read the policy here
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Written by Gijs
Updated over a week ago

Shipping Costs

Find the shipping cost per country
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Written by Gijs
Updated over a week ago