Orders, shipping & returns

How to insure your package

Learn how you can use our optional package insurance

Written by Gijs
Updated over a week ago

How does Ox Street define Brand New, Deadstock?

Read what kinds of quality variances and box damage are acceptable for our verification process

Written by Gijs
Updated over a week ago

I'm having issues purchasing, what should I do?

Issues purchasing

I

Written by Irwin Low
Updated over a week ago

Shipping time

If your order is taking long. Read this!

Written by Gijs
Updated over a week ago

Order cancellations

How to cancel an order

Written by Gijs
Updated over a week ago

Can I change my shipping address after the order is placed?

Yes! You can

Written by Gijs
Updated over a week ago

Which payment method can I use?

See which are the accepted Payment Options

Written by Gijs
Updated over a week ago

How do I know if the items are real?

Authenticity

I

Written by Irwin Low
Updated over a week ago

I never received my order!!

Verify that your order is shown as delivered. If it is, contact us ASAP!

Written by Gijs
Updated over a week ago

How to buy

Read more about how to place an order

Written by Gijs
Updated over a week ago

Can't find an item

User our live chat to request any items that are not available on Ox Street

Written by Gijs
Updated over a week ago

I made an order, but didn't receive a confirmation email

TL;Dr - Check your profile, if it's not there: Contact our team!

Written by Gijs
Updated over a week ago

Return policy

We accept returns! Read the policy here

Written by Gijs
Updated over a week ago

Shipping Costs

Find the shipping cost per country

Written by Gijs
Updated over a week ago