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SELLING ON OX STREET
A seller's guide to Ox Street
HOW DO I SELL ON OX STREET?
Ox Street is the best platform in Asia to sell your deadstock sneakers From very high seller shipping fees, to paying 'luxury tax' when shipping to platforms in the US, to dealing with annoying buyers on Carousell and other local platforms, selling sneakers from anywhere in Asia can be quite a pain. We are solving those issues through our Singapore based, regional marketplace for sneakers. Currently we are only open to sellers in Singapore and Hong Kong In order to start selling on Ox S
I AM A NEW SELLER. WHEN WILL MY SELLER ACCOUNT BE APPROVED?
As soon as you have fully completed the Upgrade to Seller process, you are ready to start listing. If there is anything wrong with your account or we require more information from you, we may put your listings on hold and contact you.
CAN I SHARE A SELLER ACCOUNT?
We are required by law to verify the identity of a seller associated with their account. Therefore it is not allowed to share a seller account between multiple individuals.
CAN I CREATE MORE THAN ONE SELLER ACCOUNT?
Creating more than one seller account is prohibited on Ox Street. Users who are found selling through multiple accounts may be suspended from our platform.
WHAT IS MY SELLER FEE?
Your seller fee is dependent on your seller tier. At Ox Street we have 4 tiers all of which are based on the overall rating of your seller account. Completing quick and efficient sales will help increase your seller rating, and tier. Your seller fee will be: Standard: 9.5% of the item price After 3 successful sales: 8.5% After 10 sales: 7.5% After 30 sales: 6.0% In addition to the seller fee described above, we charge a payment fee equal to 2.5% of the item price. However, Shipping from the se
HOW CAN I DECREASE MY COMMISSION FEES?
A seller who is consistent in confirming shipping and providing authentic items in a timely manner can decrease their commission fee to a minimum of 6% + the payment fee.
AS A SELLER, DO I PAY FOR SHIPPING?
Nope. Shipping from Seller to Ox Street is FREE
CAN I CANCEL MY SALE?
You can cancel your order, but we will have to charge you a 15% cancellation fee. Our goal at Ox Street is to provide buyers with a game-changing experience in buying sneakers in the resale market. This depends highly on our sellers being reliable and fast. If you have to cancel an order please do so from your “Seller Dashboard”.
WHEN DO SELLERS GET PAID?
Once your items have been received and authenticated at our Ox Street verification center, your payout will be executed. Funds usually arrive in your bank account the next day. The item then becomes the responsibility of our team to ship to the buyer, and any subsequent issues will be handled by our team. Provided the item is authentic and the condition is as described, we will never bother sellers with returned items.
HOW DO I LIST AN ITEM FOR SALE?
Once your account has been approved for selling, simply use our search function to type part of the product name and select the right SKU from the list provided. We recommend double-checking the SKU number, which can be found either on the box, or inside the item. After that, press "SELL" to view the Highest Current Offers per size and select the correct size. You have the choice to either “Sell Now” or “Create Listing”. By selecting “Sell Now”, you will immediately sell your i
HOW DO I EDIT MY LISTING?
To edit your listing, simply go to your profile and select the “Selling” tab, followed by the “Listings” tab. This will take you to your listings and allow you to edit the items you have listed for sale.
HOW CAN I ENSURE MY ITEMS SELL?
The easiest way to ensure a sale is to click the “Sell Now” button from your seller dashboard. This will accept the highest offer currently available from a buyer. Another option is to lower your listing price. Please feel free to contact us in case you need any guidance on what the current clearing price is for any item. We will be happy to assist you.
MY ITEM JUST SOLD. WHAT DO I DO NEXT?
Once your item has been sold, we will hold the payment from the buyer until we receive the item and verify they are authentic. You will need to schedule a pickup time for your item within 2 working days. You wouldn’t want to wait either if you were buying! Our primary mode of communication to you is via the email address you used to create your account, so please make sure to keep an eye on your emails. To ship, simply pack the box carefully and securely, arrange for your pickup time and loca
WHY AM I SUPPOSED TO SHIP MY ITEMS TO OX STREET?
Our goal at Ox Street is to provide our sellers with authentic, high quality items. To ensure that all items sold on Ox Street are of the highest standard, we require that sellers first ship their items to our verification centers to be authenticated. Once our specialists have approved of your items we’ll deposit your earnings directly into your account and take responsibility for the remainder of the process - getting your items to the buyer.
I ACCIDENTALLY SENT ITEMS UNRELATED TO MY ORDER. NOW WHAT?
If you believe that you have sent items to us that are unrelated to your order, please contact us and we will resolve this issue for you immediately.
WHAT HAPPENS IF MY ITEMS ARE FOUND TO BE FAKE?
If you send items to us that we deem inauthentic or unsellable we will immediately cancel your sale, and refund the buyer the full amount paid for the item. You will have the option to have your items returned to you during which we will invoice you for the return shipping cost. If you do not wish to have your items returned, we may dispose of them for you. Note, action regarding this matter is limited to 14 days, if you do not respond within this time frame we will automatically dispose of yo
WHY WAS MY OX STREET SELLER ACCOUNT SUSPENDED?
A seller's account may be suspended for a number of reasons: Repeatedly attempting to sell inconsistent and inauthentic items Operating more than one seller account at a time Having a seller rating below the 4 tiers. If you feel your account has been cancelled or suspended by mistake, or you wish to dispute account suspension please contact us and we will review your case.
I ACCEPTED AN OFFER, BUT IT DID NOT GO THROUGH. WHAT HAPPENED?
When a buyer makes an offer, we authorize the full amount on their credit card. If a buyer does not have sufficient funds, or is experiencing other difficulties with their credit card when their offer is accepted, then the order may not go through. If this situation happens, we’d say you’re having an extremely unlucky day. Not to worry, we will do our best to contact the buyer and resolve this issue immediately.