Verify through your buying dashboard that your order was placed and processed. If it was, verify that the email address associated with your account is correct. You can do this by checking the Settings tab on your Profile. You can also Contact Us via our livechat or email to firstname.lastname@example.org for additional assistance.
TL;Dr - Check your profile, if it's not there: Contact our team!
Written by GijsUpdated over a week ago